Reports to and Evaluated by: Director of Technology

Job Objectives:

• Assists in resolving technology-related problems among schools and departments
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in a timely and cost conscious manner
• Perform on-site analysis, diagnosis, and resolution of technology problems for end-users and implement corrective solutions
• Ensure the continuous efficiency of all hardware, software, and connected devices by performing necessary administrative tasks
• Provide technical training for users as needed and utilize effective time management skills
• Review new hardware and software for potential trial use or purchase
• Provide technical assistance to PK-12 teachers and support personnel on hardware and software to ensure its effective utilization
• Assist in the setup and installation of new technology for both existing and new locations
• Utilize an online ticket system and respond to incoming communications to include but not limited to calls, emails, and/or trouble tickets regarding technology hardware and software related issues
• Answer technical questions regarding computers and status of jobs
• Maintain an accurate inventory of all technology assets in accordance with departmental and district policies and state policies and procedures
• Interact effectively with administrators, teachers, staff members, students, parents and the general public using courtesy, tact, and good judgment
• Provide friendly and courteous customer service to all faculty, staff, students, and the general public
• Follow implemented procedures for virus scanning and removal, computer setup, or any other tasks as required
• Complete all job/task responsibilities in a timely manner and seek assistance if needed
• Participate in training programs to increase skills and proficiency related to the assignment
• Review current developments, literature, and technical sources of information related to job responsibilities
• Attend regular meetings with supervisor in support of system technology initiatives. ie ticket assignments, updates
• Collaborate with supervisor to implement/troubleshoot LAN hardware and software as needed
• Document all activities for the purpose of communication and future problem resolution
• Must be able to work flexible hours and work during off-peak hours as needed to ensure minimum downtime
• Follow work scheduling and attendance requirements in a regular, predictable, and punctual manner
• Ensure adherence to good safety procedures
• Follow federal and state laws, as well as school board policies
• Maintain confidentiality in all matters of the district
• Perform other duties as assigned
• Follow proper chain of command